The rules and limitations for using Sovereign Care.

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of Sovereign Care’s website, AI chat, Care Options Briefs, forms, emails, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of another person or organization, you represent that you have authority to do so.

2. What Sovereign Care Provides

Sovereign Care provides educational information and AI-assisted care navigation support. The Service may help users understand possible care options, provider types to consider, questions to ask, records to gather, cost-saving paths to research, and general next steps to discuss with qualified professionals.

Sovereign Care is designed to help users prepare for healthcare-related conversations and decisions. It is not designed to replace licensed healthcare professionals, insurers, emergency services, legal advisors, financial advisors, or other qualified professionals.

3. Not Medical Advice

Sovereign Care does not provide medical advice, diagnosis, treatment, prescriptions, emergency care, or a provider-patient relationship. Any information provided through the Service is for educational and care navigation purposes only.

Sovereign Care does not:

• Diagnose medical, dental, mental health, or other conditions.
• Treat medical, dental, mental health, or other conditions.
• Prescribe medications or recommend medication changes.
• Create a treatment plan.
• Replace a physician, dentist, nurse, pharmacist, therapist, insurer, or other qualified professional.
• Guarantee that any information, option, provider type, cost estimate, or next step is appropriate for your situation.

You should always consult a qualified healthcare professional before making medical, dental, medication, treatment, or care decisions.

4. Emergencies

Sovereign Care cannot evaluate emergencies, monitor your condition, call emergency services, or provide real-time crisis support.

Emergency or urgent symptoms may include, but are not limited to:

• Chest pain or pressure.
• Trouble breathing.
• Signs of stroke, such as face drooping, arm weakness, confusion, or trouble speaking.
• Severe bleeding.
• Loss of consciousness.
• Seizure.
• Severe allergic reaction.
• Suicidal thoughts, self-harm risk, or risk of harming others.
• Sudden severe pain or symptoms that are rapidly worsening.

5. AI Limitations

The Service may use artificial intelligence to generate responses. AI systems can make mistakes. AI-generated information may be incomplete, outdated, inaccurate, misleading, biased, or inappropriate for your specific situation.

AI responses depend on the information you provide. If you provide incomplete, inaccurate, vague, or misleading information, the response may be less useful or potentially unsafe.

You agree that you will not rely solely on AI-generated information for healthcare decisions. You should verify important information with qualified professionals.

6. User Responsibilities

You are responsible for:

• Using the Service only for lawful and appropriate purposes.
• Providing accurate and complete information when you choose to use the Service.
• Not using the Service as a substitute for medical care, emergency care, diagnosis, treatment, or professional judgment.
• Consulting qualified professionals before making healthcare, medication, insurance, travel, legal, or financial decisions.
• Protecting your own account, device, and email security.
• Reviewing all information carefully before relying on it.

7. Acceptable Use

You agree not to:

• Use the Service for emergencies or crisis situations.
• Use the Service to obtain a diagnosis, treatment plan, prescription, or medication change.
• Misrepresent your identity or submit false information.
• Submit information about another person unless you have permission or legal authority to do so.
• Use the Service to harm, harass, exploit, or impersonate others.
• Reverse engineer, scrape, attack, overload, probe, or interfere with the Service.
• Upload malware, spam, or malicious code.
• Use the Service in violation of any applicable law or regulation.
• Use outputs from the Service to provide medical, legal, financial, or professional advice to others unless you are properly licensed and independently verify the information.

8. User Content and Information You Submit

“User Content” means information, messages, documents, images, text, files, or other materials you submit to the Service.

You retain ownership of your User Content. By submitting User Content, you grant Sovereign Care a limited, non-exclusive, worldwide license to use, process, transmit, display, store, and analyze that User Content as needed to provide, operate, secure, improve, and support the Service, subject to our Privacy Policy.

You represent that you have the right to submit any User Content you provide. Do not submit highly sensitive information unless necessary for the purpose of your request.

9. Privacy

Our Privacy Policy explains how we collect, use, store, share, and protect information. By using the Service, you acknowledge our Privacy Policy.

Because Sovereign Care may involve health-related information, you should read the Privacy Policy carefully before using the Service.

10. Providers, Clinics, Costs, and Travel Information

Sovereign Care may provide general information about provider types, care settings, cost-saving paths, questions to ask, or options to research. Unless expressly stated otherwise, we do not endorse, certify, guarantee, medically vet, or control any provider, clinic, hospital, facility, insurer, pharmacy, travel provider, or third-party service.

Any cost-related information is general and may be incomplete or inaccurate. Healthcare costs can vary based on location, provider, facility, insurance status, billing codes, procedure complexity, complications, follow-up care, payment method, and other factors.

If the Service discusses out-of-state or international care, you are responsible for independently verifying licensing, credentials, accreditation, safety, pricing, follow-up care, legal requirements, travel risks, and whether the option is appropriate for your situation.

11. Third-Party Services and Links

The Service may include links, references, integrations, or information related to third-party websites, providers, clinics, tools, analytics systems, AI providers, email tools, or other services. We are not responsible for third-party content, policies, practices, errors, omissions, availability, or security.

Your use of third-party services is governed by their own terms and privacy policies.

12. Intellectual Property

The Service, including its design, branding, software, text, graphics, interface, workflows, prompts, output formats, and other materials, is owned by Sovereign Care or its licensors and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own lawful, personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, rent, sublicense, reverse engineer, or create derivative works from the Service except as permitted by law or expressly authorized by us.

13. Service Availability and Changes

We may modify, suspend, discontinue, or limit any part of the Service at any time, with or without notice. We do not guarantee that the Service will be available, uninterrupted, secure, accurate, or error-free.

The Service may be in testing, beta, pilot, or pre-release form. Features may change, break, be removed, or produce unexpected results.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, and that the Service will meet your needs or expectations.

We do not warrant that any AI output, Care Options Brief, cost estimate, provider-related information, safety warning, or care navigation response will be accurate, complete, current, safe, or appropriate for your situation.

15. Limitation of Liability

To the maximum extent permitted by law, Sovereign Care and its owners, officers, directors, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, health outcomes, business opportunities, or other intangible losses.

To the maximum extent permitted by law, our total liability for any claim related to the Service will not exceed the greater of: (a) the amount you paid to use the Service in the three months before the claim arose, or (b) USD $100.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

16. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Sovereign Care and its owners, officers, directors, employees, contractors, affiliates, licensors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use or misuse of the Service.
• Your User Content.
• Your violation of these Terms.
• Your violation of any law or third-party rights.
• Your reliance on or actions taken based on information from the Service.

17. Suspension and Termination

We may suspend or terminate access to the Service at any time if we believe you violated these Terms, created risk, misused the Service, violated law, or for any other reason permitted by law.

You may stop using the Service at any time.

18. Governing Law and Disputes

These Terms will be governed by the laws of Texas, USA, without regard to conflict of law principles, unless applicable law requires otherwise.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may notify users by updating the “Last Updated” date, posting a notice, or using other methods required by law.

Your continued use of the Service after updated Terms are posted means you accept the updated Terms.

20. Contact

If you have questions about these Terms, contact us using the information below.