Your health-related information deserves careful handling.

1. Overview

Sovereign Care (“Sovereign Care,” “we,” “us,” or “our”) provides educational information and AI-assisted care navigation support. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our AI chat, request a Care Options Brief, submit a contact form, or otherwise interact with our services.

Sovereign Care is not a medical provider, insurer, pharmacy, emergency service, or telemedicine provider. We do not provide medical advice, diagnosis, treatment, prescriptions, or emergency care.

2. Scope of This Policy

This Privacy Policy applies to information collected through the Sovereign Care website, chat experience, forms, emails, and related online services.

This Policy does not apply to websites, clinics, providers, advertisers, or services that we do not own or control. If we link to third-party services, their own privacy policies and terms apply.

3. Information We Collect

We may collect information you provide directly, information generated through your use of the service, and information collected automatically by website or infrastructure tools.

Information you provide

• Name, email address, or other contact details.
• Location information you choose to provide, such as city, state, or country.
• Insurance status or general coverage information, if you choose to share it.
• Descriptions of healthcare-related questions, costs, quotes, symptoms, provider experiences, or care goals.
• Messages submitted through our AI chat, contact forms, or support requests.
• Any documents, images, quotes, or records you voluntarily upload if upload features are later enabled.

Information collected automatically

• Device and browser information.
• IP address and approximate location inferred from IP address.
• Pages viewed, buttons clicked, referral source, session duration, and similar analytics information.
• Cookie, pixel, or local storage identifiers if enabled.
• Error logs, security logs, and performance data.

4. Health-Related Information

Because Sovereign Care helps users understand care options, you may choose to submit health-related information. This may include descriptions of symptoms, medical history, medications, lab results, imaging needs, dental needs, procedure quotes, insurance status, healthcare costs, provider interactions, or other information connected to your health or care decisions.

Please do not share more information than is necessary to receive care navigation support. Do not submit emergency medical information through the website or chat. Sovereign Care cannot monitor, evaluate, or respond to emergencies.

If we later enable file uploads, record storage, or personal health record features, this Policy should be updated before launch to explain those features in more detail.

5. How We Use Information

We may use information for the following purposes:

• To operate, provide, and improve Sovereign Care.
• To generate AI-assisted care navigation responses or Care Options Briefs.
• To ask follow-up questions needed to provide a more useful response.
• To respond to contact, support, privacy, or data deletion requests.
• To understand what users need and improve the product experience.
• To monitor safety, detect emergency-risk language, and provide appropriate warnings.
• To prevent spam, abuse, fraud, security incidents, or misuse of the service.
• To comply with legal obligations and enforce our Terms of Use.
• To send service-related communications, such as responses to requests or copies of requested briefs.

We do not use Sovereign Care to provide medical diagnosis, treatment, prescriptions, emergency care, or a provider-patient relationship.

6. AI Processing

Sovereign Care may use artificial intelligence models and related service providers to process your messages and generate care navigation responses. These providers may receive the information you submit in order to generate responses, maintain service reliability, prevent abuse, or comply with their own legal and security obligations.

The AI may analyze your message, ask follow-up questions, and generate a structured response. AI-generated information may be incomplete, outdated, incorrect, or inappropriate for your specific situation. You should verify important information with qualified professionals.

AI safety limits

• The AI should not provide final medical diagnosis.
• The AI should not prescribe medication or recommend medication changes.
• The AI should not replace professional medical, dental, legal, financial, or insurance advice.
• The AI should escalate emergency or severe symptoms to emergency care guidance.
• The AI should use conservative language and recommend professional evaluation where appropriate.

7. How We Share Information

We may share information with service providers and vendors that help us operate the website and services. These may include:

• Website hosting and infrastructure providers.
• AI model providers or AI infrastructure providers.
• Email, form, support, or ticketing tools.
• Analytics, product analytics, or performance monitoring tools.
• Security, fraud-prevention, and abuse-prevention tools.
• Professional advisors, such as attorneys, accountants, or compliance consultants.

We may also disclose information if we believe disclosure is necessary to comply with law, respond to legal process, protect rights or safety, investigate abuse, enforce our Terms, or prevent fraud or security incidents.

Sale of health-related information

Sovereign Care does not sell your health-related information. We do not knowingly share health-related information for targeted advertising. If our practices change, we will update this Policy and provide any legally required notices or choices before doing so.

Clinic or provider referrals

At this launch-testing stage, Sovereign Care does not share your personal information with clinics, providers, hospitals, insurers, or medical tourism partners unless you direct us to do so or we clearly explain and obtain any required consent.

8. Cookies, Analytics, and Tracking

We may use cookies, pixels, local storage, log files, or similar technologies to operate the website, improve performance, remember preferences, measure traffic, understand user behavior, and improve our services.

If advertising or retargeting tools are used, this Policy should be updated to explain those tools accurately, especially because health-related pages and user interactions can be sensitive.

9. Data Retention

We retain information for as long as reasonably necessary to provide the service, improve the product, respond to requests, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on the type of information, the reason it was collected, user requests, legal requirements, security needs, and operational requirements.

10. Your Choices and Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights to request access, correction, deletion, portability, restriction, withdrawal of consent, or information about how your data is used or shared.

You may contact us to request:

• Access to information reasonably associated with your email address.
• Correction of inaccurate information.
• Deletion of information reasonably associated with your email address.
• Information about our data practices.
• Withdrawal of consent where processing is based on consent.
• Opt-out of marketing emails, if any are sent.

For security and privacy, we may need to verify your identity or confirm control of the email address associated with the request before taking action. We may decline or limit requests where permitted by law, such as where retention is necessary for legal, security, fraud-prevention, or dispute-resolution reasons.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, AI system, network, or storage system is completely secure.

Security measures may include:

• HTTPS encryption in transit.
• Access controls for systems that store user submissions.
• Vendor review and limited access permissions.
• Logging and monitoring for abuse or security issues.
• Backend handling of AI API keys rather than exposing them in the browser.

If you believe your information has been submitted or accessed in error, contact us using the information below.

12. HIPAA, Health Privacy, and Legal Classification

Sovereign Care is intended as a consumer-facing care navigation tool and is not currently intended to be a healthcare provider, health plan, healthcare clearinghouse, or telemedicine provider.

HIPAA may not apply to consumer health information maintained by an app that is not offered by a HIPAA covered entity or business associate. However, health-related information may still be protected by other federal or state privacy, security, consumer protection, or health data laws.

If Sovereign Care later partners with covered entities, imports records from healthcare providers, stores personal health records, handles medical records at scale, or acts on behalf of healthcare providers or health plans, this Policy and the company’s compliance program should be reviewed and updated.

13. Children’s Privacy

Sovereign Care is not intended for children under 13 and should not be used by children without involvement of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us.

Parents or guardians should not use Sovereign Care as a substitute for professional medical care for a child. For urgent pediatric symptoms, contact a qualified healthcare professional or emergency services promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users by updating the “Last Updated” date, posting a notice on the website, or using other methods required by law.

Your continued use of Sovereign Care after an updated Privacy Policy is posted means you acknowledge the updated Policy.

15. Contact and Data Requests

To ask a privacy question, request access, request correction, request deletion, or contact us about this Privacy Policy, use the contact information below.